Social Studio August 2019 Release highlights

Social Review Management - Integration with Google My Business Reviews: Monitor, analyze and engage with Google My Business Reviews - just like the social channels you’re already managing today in Social Studio and earn consumer trust where it matters most in Google search results and identify actionable insights from review trends.SAML Single Sign On: allow … Continue reading Social Studio August 2019 Release highlights

Connections’19: Highlights and my Top Takeaways!

12,000+ Registered Attendees. 450+ sessions. 140+ partners. 40+ countries. 3 days. 1 epic conference. Excited and thrilled to be part of Connections '19 and to spend three amazing days of learning, networking and getting inspired - all while having fun. For those who haven't attended Connections before, it is like a Dreamforce for Marketing, Commerce … Continue reading Connections’19: Highlights and my Top Takeaways!

Highlights from the Fireside Chat with Yo-Yo Ma at Connections

At Connections '19, we had the opportunity to listen to world renowned cellist and 19 Grammy awards winner, Yo-Yo Ma, as he discusses with Soledad O'Brien. He shares his enduring belief that culture has the power to create moments of shared understanding and is essential to imagining and building a better future. Through his music, … Continue reading Highlights from the Fireside Chat with Yo-Yo Ma at Connections

Salesforce Marketing Cloud Release Schedule 2019

While Salesforce has releases scheduled 3 times an year, Marketing Cloud, formerly Exact Target, follows it own schedule and releases more frequently. Here's the glimpse of the MC Release Schedule for 2019 Be in the know of the latest features and updates by signing up for release communications. To subscribe, browse to http://pages.mktg.salesforce.com/preferencecenter and input … Continue reading Salesforce Marketing Cloud Release Schedule 2019

Marketing Cloud Developer Certification Preparation

Salesforce launched new certifications over the last few days and Marketing Cloud Developer is one of them. This brand new Marketing Cloud Developer certification gave me a good opportunity to test my knowledge and dig in-depth into AMPScript, APIs and the implementation best practices. Marketing Cloud Developer Certification is designed for Marketing Cloud developers who … Continue reading Marketing Cloud Developer Certification Preparation

How I prepared for Salesforce Service Cloud Certification

Service Cloud certification is on my list for quite a few months. I was first intimidated on reading comments from recent test takers that there are many questions from the new concepts introduced and many of them flunked. I wanted to give it a try and cleared it on the first attempt. I found the … Continue reading How I prepared for Salesforce Service Cloud Certification

Auto Response Rule vs Workflow Rules

When it comes to email notifications on Case and Lead objects, Auto-response rules and workflow email alerts provide similar functionality. However, they differ with respect to the limitations they have. The following table lists some of the differences between workflow alerts and auto-response rules to help you determine which process to use: Type of Process … Continue reading Auto Response Rule vs Workflow Rules